Appendixes
#Appendix B: Supervisor Forms
#Appendix C: Faculty Request for Approval of Class Absence
#Appendix D: Promotion, Tenure, and Administrative Evaluation
All documentation for Promotion/Tenure applications is available and submitted on Mentor.
#Appendix E: Student Survey Form
Student Survey Form – Course Evaluation Questions [pdf]
#Appendix F: Administrator Rating Form
#Appendix G: Example Faculty Contract
Example Faculty Contract [doc]
#Appendix H: Student Complaint Policy
Purpose: The following administrative policy and procedures are established to provide an appropriate framework and method to resolve and track student complaints, as designated by the HLC Policy Number FDCR.A.10.030: “An institution shall make available an account of the student complaints it has received, its processing of those complaints, and how that processing comports with the institution’s policies and procedures on the handling of grievances or complaints.” This policy is specifically designed to maintain the integrity of the academic environment and to ensure that the rights of students in such matters are clearly ensured and protected. This policy does not replace or override policies already set forth in the catalog, such as the grade appeal policy. Southern Arkansas University designates the director/chair of the department that received the complaint as responsible for receiving, investigating, and potentially resolving student complaints. From there, the office of the Dean of Students is responsible for intervening if no action is taken, and maintaining the records of complaints and resolutions. No retaliation of any kind shall be taken against a student who articulates a complaint. Scope: The policy applies to all Southern Arkansas University students regardless of school, college, status, classification, type, or location. Definitions: Student: Defined as any person enrolled at the university in a course offered for credit. Complainant: Defined as a student who lodges a formal complaint against the respondent.
Respondent: Defined as that person or persons named by the student in a written complaint.
Formal Complaint: Defined as any nontrivial, documented complaint, either academic or nonacademic.
Informal Complaint: Defined as an informal method of communicating a concern to the school, not officially documented and without guaranteed follow-up.
Complaint Procedure: Defined as the process by which a formal complaint is resolved.
Business Days: Refers to weekdays during periods in which classes are conducted, excluding examination week.
Procedure:
- All parties are encouraged to first attempt to resolve complaints informally, by speaking directly with the respondent.
- If the informal resolution is unsatisfactory, the student may make a formal complaint by submitting the complaint via the web form.
- The written complaint submitted by the student should include the nature of the complaint, the facts and circumstances leading to it, supporting documents, and a proposed remedy. The complaint should include any evidence and or documentation pertinent to the issues identified. The written complaint should also note attempts, if any, that were made at informal resolution. This written statement and documentation becomes the basis for all further consideration of the matter. Verbal complaints will not be considered formal complaints.
- If the complaint falls under the jurisdiction of a more appropriate procedure, such as Title IX or the grade appeal policy, the student will be referred to the already-established procedure.
- The Dean of Students and the head of the department of the respondent will be notified that the complaint has been filed. This notification will contain the names of the complainant, the respondent, and the general nature of the complaint.
- The incident will be examined and evaluated fully by the director/chair of the department that received the complaint, including any supporting documentation submitted by the complainant or respondent. The director/chair will provide a copy of the complaint to the respondent within five business days of receipt. The director/chair will then provide a written summary of the findings and recommendations via a second, faculty-only web form within 10 business days of the receipt of the complaint. If the complaint is filed against a director/chair, then the appropriate supervisor will assume these responsibilities. If the complaint is filed against a dean or VP, the final decision will rest with the president of the university.
- The director/chair will provide a written decision to the student, the respondent, the Dean of Students, and the appropriate vice president within 10 business days of receipt from the respondent.
- The Dean of Students will advise the parties of their right to appeal. Appeals will be considered only if the appellant believes there was a procedural error or other substantive issue. Appeals must be submitted in writing within five business days of receipt of the decision and will be received by Dean of Students. The Dean of Students will forward the appeal to the appropriate vice president. The decision of the vice president will be final.
- All parties must follow the time limits stated. If conditions or causes exist requiring a modification of the time limits the Dean of Students shall make the necessary and appropriate adjustments. All parties involved shall be informed immediately of these changes.
- Records of any complaint, including those appealed to the Dean of Students, shall be maintained for a minimum of seven years in the Dean of Students’ office.
#Appendix I: Student Survey Form
Student Survey Form (pdf)
